Capability Streams
Capability Streams provides a structured representation of our services that are meant to enable transformation of our customers' specific capability areas. Let us help you transform your capabilities and take your business to the next level.
Our Capability Streams is founded on Value Streams around Strategy, Transformation, Evolution, Cost Optimization and Value Maximization. These are delivered through services focused on Policy, Process, Journey & Frameworks, Structure, Architecture, Dashboards, Metrics, Data, Automation and AI/GenAI. The Capability Streams Services can be categorized into:
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Consulting & Advisory Services
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Design & (Re)Engineering Services
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Professional Services
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Managed Services
ORGANIZATIONAL TRANSFORMATION
Digital & IT Strategy
Strategic Transformation Solutions to maximize your business's capabilities and transforming Visions into Digital Realities.
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​SERVICES:
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M&A and Divestitures Synergies
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GenAI Consulting Services
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CXO as a Service
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Organizational Change Mgmt.
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Operating Model Advisory
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Analyst Strategy Advisory
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Practices & CoE Advisory and Fulfilment Service
People Strategy
Transformation Solutions to empower your Employees and thus to unlock their full potential to drive your organization's success.
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​SERVICES:
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Skill Definition And Career Mapping Advisory
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Attrition Control Advisory
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Employee Assistance Services
Sourcing Lifecycle
Transformation Solutions to tranform and optimize the sourcing ecosystem for Seamless and Sustainable Growth.
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​SERVICES:
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Services and Supplier Performance Evaluation
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RFX Advisory
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Professional Services
Service Performance & Ops
Transformation Solutions to drive tranformation across the products and services ecosystem to steer performance and control.
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​SERVICES:
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Cost-for-Performance Advisory
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Value Indicator & Dashboard Design
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Framework Design
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Products & Services Consulting
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Technology Advisory Service
Customer Experience Management
Enhance customer interactions and optimize service ecosystems for seamless experiences, increased satisfaction, and customer loyalty.
Employee Experience Management
Enhance employee satisfaction and productivity by optimizing interactions and systems for a seamless workplace experience.
User Experience Management
Optimize every IT touchpoint to create intuitive, satisfying IT user experiences and seamless interactions improving IT user's productivity and efficiency.
EXPERIENCE MANAGEMENT
Experience Strategy Consulting
Unlock your business's full potential with the ‘right’ experience strategy, driving Customer/Employee/User-centricity for remarkable success.
Experience & Value Journey Design
Reimagine value journeys that are unique, insightful and delivers ‘real’ business results and create exceptional experiences for your Customers/Employee/User.
Experience Transformation
Transform Customer/Employee/User experience and maximize value by ‘reshaping’ ordinary moments into extraordinary ones.
Experience Reporting & Dashboard
Establish and operationalize the value systems that effectively demonstrate the value business, enterprise and IT functions or initiatives create for the business. editing.
Metrics & Agreements Consulting
Craft experience/business driven metrics and associated agreements to elevate your business for unparalleled success.
Experience Governance
Establish Experience Governance function, and associated frameworks and systems to ensure consistent, high-quality experience delivery across all touchpoints.
SERVICE MANAGEMENT
Service Management Strategy & Organization Design
Redefine your service management strategy and institute an apt Service Management organization to maximize value and business outcomes.
Service Management Policy & Process Consulting
Reimagine your service management policies and processes that are ‘fit-for-purpose’ and ‘fit-for-use’ steering value maximization.
Service Management Maturity Assessment & Transformation
Steer value & outcome driven service management transformation with current state visibility to drive agility & control across service delivery channels.
Service Management Governance
Ensure adherence & compliance to policies, processes, and regulatory norms to ensure business-aligned effective, and consistent service delivery.
Business Service Management
(BSM)
Optimize and align your services with business goals to maximize business outcomes and value.
Service Integration And Management
(SIAM)
Ensure efficient delivery of integrated business, enterprise and IT services, and associated supplier ecosystem for maximum value.
Enterprise Service Management
(ESM)
Integrate & streamline enterprise services to improve your workforce’s efficiency and collaboration.
Cloud Service Management
(CSM)
Optimize and manage cloud services and associated processes to ensure efficiency, scalability, and security.
IT Service Management
(ITSM)
Optimize IT services to align with business needs and enhance value, outcomes, and service performance.
IoT Service Management
(IoTSM)
Manage and optimize integrated IT-OT services and IoT systems for improved experience, efficiency, and performance.
DIGITAL ASSET MANAGEMENT
Digital Asset Management Policy & Process Consulting
Reimagine your digital asset management policies and processes that are ‘fit-for-purpose’ and ‘fit-for-use’ steering value maximization.
Digital Asset Management Assessment & Transformation
Steer value & outcome driven digital asset management transformation with current state visibility to drive agility & control across asset types.
License & Contract Optimization
Efficiently manage and optimize software & font licenses, and contracts to maximize cost-effectiveness with deployment architecture focused approach.
Asset Management Governance
Ensure adherence & compliance to policies, processes, and regulatory norms besides publisher audit readiness to effective control on asset lifecycle.
Hardware Asset Management (HAM)
Track and manage hardware assets to optimize utilization and lifecycle, and recuce TCO.
IoT Asset Management (IoTAM)
Track and manage IoT assets to optimize utilization and lifecycle, and improve visibility.
Software Asset Management (SAM)
Manage and optimize software assets to reduce costs and ensure compliance.
Font Asset Management (FAM)
Manage and optimize font assets for consistent branding, reduced costs and compliance.
Cloud Asset Management (CAM)
Optimize and manage cloud assets for efficiency, cost-effectiveness and lower TCC.
Management of Other Digital Assets
Manage and optimize other digital assets for efficient use and strategic value.
TOOLS TRANSFORMATION
Tools Strategy Consulting
Value & outcome focused, future ready tools strategy to transform and rationalize your tool estate aligned to long term business vision to steer value maximization from your tools investments.
Service Automation
Streamline operations and enhance efficiency through service focused automation. Steer rapid deployment of 'fit-for-purpose' automated workflows and processes for improved service delivery, using cost-effective automation tools.
Experience Observability & Management
Get visibility into your business operations, lost transactions, customer experience, and related insights that help your organization make informed experience and data-driven decisions to achieve your business goals.
Tools Suppport & Evolution
Ensure your deployed tools estate is continually ‘fit-for-use’ assuring its reliability; Steer strategic alignment through continual improvement and enhancement for maximize value realization, and operational efficacy.
Tools Value Maximization
Maximize value and RoI from your tools investments by ensuring that most of its capabilities are used and it supports strategic business goals; Optimize tools to enhance their operational efficiency and performance.